Payment
dancontrol.com receives payment with VISA-Dankort, VISA, and Mastercard. Payment will only be charged to your account when the item is shipped.
All amounts are in DKK/Euro. Danish kroner and Euro is incl. VAT.
dancontrol.com uses an approved payment server that encrypts all your card details with SSL (Secure Socket Layer) protocol. This means that nobody else than you cannot read your information.
Delivery
dancontrol.com delivers within 1-2 business days, with orders made before 12:00
warranty
A 1 year warranty is given according to the Buying Act. Our warranty applies to errors in material and / or fabrication.
The complaint does not apply to faults or damage caused by incorrect operation of the product / service.
dancontrol.com will cover return costs to a reasonable extent.
Upon return
Please contact us at: info@dancontrol.com
Gl. Skolevej 9A, 8832 Skals, Danmark
Packages sent on demand are not received.
Reimbursement
If a refund has been agreed, please send your bank details so that we can transfer the agreed amount.
Cancellation
14 days full return policy is given on goods purchased in our webshop.
The period is calculated from the day you receive the order.
You must pay the return costs yourself.
Cancellation must be notified to us no later than 14 days after the purchase and from the cancellation you must within 14 days after returning the shipment.
The notification must be given per mail at info@dancontrol.com. In the announcement you must make clear to us that you wish to exercise your right of withdrawal.
You can also choose to use our standard cancellation form and send back. You will find it here on our website.
The item’s condition when you return it
You will only be liable for any deterioration of the value of the product due to handling other than that necessary to determine the nature of the product, its characteristics and the manner in which it operates.
In other words – you can try the item in the same way as if you tried it in a physical store.
If the item is tested in addition to what is described above, we consider it as used, which means that upon cancellation of the purchase you will only receive part or nothing of the purchase amount, depending on the merchandise value of the goods.
In order to receive the entire purchase amount, you must do the same as you can in a physical store.
You must test the item, but do not use it in actual use.
Subscription
A valid and supported debit card is required to use our “full” subscription solutions, in addition to the free trial.
The subscription runs for 1 year at a time, after which you are automatically unsupscribed.
No refund
You may terminate your “full” subscription solutions at any time. Repayment will only be made if required by law.
For example, users living in the European Union have the right to terminate their paid account within 14 days of signing up, upgrading or renewing a paid account.
trial Period
You can use our “full” package free of charge for up to 30 days when you register a new device.
At the end of the trial period you will be automatically moved back to a “free” subscription.
If it is suspected that several new accounts are created by the same customer or under a new name, in order to avoid paying a subscription, dancontrol.com reserves the right to block an account.
Automatic payment
Automatic payment can be selected, whereby your “full” subscription is automatically extended, with prepayment of the next period.
You can revoke your consent for automatic payment at any time.
You manage this from our Web dashboard.
Complaints – overview and links
If you have a complaint about a product, purchased in our Webshop, a complaint can be sent to:
Competition and Consumer Agency’s Center for Complaint Solution
Carl Jacobsen’s Road 35
2500 Valby
Link: www.forbrug.dk
If you are a consumer resident in another EU country, you can state your complaint in the EU Commission’s online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you indicate a complaint here, please inform our e-mail address: info@dancontrol.com
Disclaimer
dancontrol.com is not responsible for any damages or costs arising as a cause of errors in our device or software, regardless of the nature of the error.
Such costs also include unexpected SIM card costs due to software failure in either the device or server, including server crashes.
Any user added to the mailing list automatically accepts the terms and conditions of this document.
It is the user’s responsibility to register to notify other parties of the terms and conditions of the receipt list.
